General FAQ
Do I really need to arrive 15 minutes early for my appointment?
It is highly advisable that you arive 15 minutes prior to your scheduled appointment, especially if this is your first time visiting the spa. Normally, there is some short forms to fill out just like any wellness center. If you arrive right on time and then have to fill out paper work, you might cut into your actual treatment time. In addition, it also gives you the chance to relax and unwind prior to the service and get a complimentary beverage or snack if one is provided. If you do arrive just on-time its ok but be aware that you might not get the full experience.
Do I need to tip the therapist and if so how much?
Tips or gratuities are a common part of the spa experience. Just like waitstaff at a restaurant, a large porton of their wage is made of the tips that are left for them for performing a service. The normal range for a tip is between 15-25% of the service total or $10-20 per hour long service. When buying a gift certificate look for a place that allows you to include a tip on the gift certificate so that your gift will have no financial strings attached and the recipient can enjoy the most out of the experience.
Who gets robes to wear at a day spa and how far should I undress under them?
The use of robes is normally set up by the individual day spa, but the rule of thumb is that if you have multiple services such as a massage and facial, that you will be asked to change into a robe. This is more for the benefit of time and to optimize your experience from having to undress and redress for every service. Under the robe it is advise to undress down to the level of your comfort. No spa should require you to be fully undressed at anytime, all though it may be advised for some body wraps.
Why is my service cut short if I am late, and why do I still have to pay the full amount?
When you schedale an appointment at the spa they block out a set time frame for your appointment and may schedule several services back-to-back. In this case the length of your service can not be extended to make-up for your lateness. Skilled therapists will focus in on areas of concern during the shortened service to give you the most effect in the time remaining. The cost however will normally remain the same due to the fact the spa was ready to perform your service at the time designated, so the spa may invoke its cancellation or lateness policy and thus charge you the full amount of the service. The best way to avoid this is to plan to arrive at the spa 15 minutes ahead of time so you will be ready for your appointment as soon as it becomes available. Best case senario the spa can get you back a little early and extend your service a few minutes more than the normal time alloted.
Do you accept Credit Cards?
Yes. At the spa we accept all major credit cards.
Do you accept personal checks?
We gladly accept personal checks with the proper identification. However, a $25 fee will be charged if the check is returned for any reason.
Are group bookings available?
Absolutely! We will personally arrange any group booking requests that you may have - four to ten persons.
Can I make arrangements for a series of recurring, or standing appointments?
Certainly, just tell us what time works best for you! We are at your service to find the best time in your schedule for booking your regular appointments, whether it be weekly, bi-weekly, or monthly.
What is your policy regarding the use of Cell Phones or pagers?
Our Day Spa is a sanctuary for health and relaxation. Therefore, we kindly ask guests to turn off their cell phones and pagers during their visit to the Spa.
Is smoking allowed on the premises?
There are designated outdoor areas where smoking is permitted.
What should I do if I need to cancel or reschedule my appointment?
To cancel or reschedule a reservation, please contact us at least 24 hours prior to service. We request a 48 hour notice for any Spa service or multiple service appointment.
Are gift certificates available?
Yes, gift certificates are available in any amount, and may be used for any Day Spa services.
I bought a gift certificate for one of your packages, but the package is no longer available (or the price has changed). What happens now?
Gift Certificates work just like cash. They can be redeemed for Kneading Body Spa services up to the dollar amount printed on the certificate. If your certificate is for a particular package, and that package is no longer offered, then you may use the certificate to purchase other Day Spa services up to the dollar amount printed on the certificate. If there has been a price increase for the package you purchased, then the old price prevails if the certificate is redeemed within 30 days of purchase. After 30 days, the additional amount will be charged.
I have a gift certificate for $100, but I only used $80 in services. Can I get a cash refund for the $20 balance?
No, state laws prohibits cash refunds on gift certificates. However, our gift certificates are valid for 6 months so you can always use the balance on your next visit to the spa.
Can I bring my children with me?
For safety reasons, and to maintain an environment of relaxation and tranquility, it is not advisable to bring children to the Day Spa, unless the child is the client. However, a parent-consent form is required, and we ask that the parent/guardian be present during the first visit.
What should I do with my valuables during my visit?
Please keep all valuables with you during your visit. We regret that we cannot be responsible for the loss or damage to personal articles or accessories.
Massage FAQ
Do I have to get completely undressed for a massage?
No absolutely not. You can undress down to your comfort level. The therapist will keep you properly covered at all times, just revealing the areas that the therapist will be working on at that moment. In addition, the therapist will leave the room to give you a few minutes to undress and get under the sheets, so you will never be exposed to the therapist at anytime.
If the massage say's 60 minutes why was my massage only 50 minutes?
A standard massage is booked based on the time the room is reserved for you which is 60 minutes. The actual massage takes 50 minutes with 5 minutes taken prior to the massage for a consult and for you to undress, and 5 minutes at the end of the massage for you to relax and wake up (hopefully you were asleep) and then dress.
Are you suppose to tip a massage therapist?
Tips are left up to the individual client, but on average tips for massage therapist run between $10-20 per hour service.
How often should I get a massage?
This is a very complex question because there are a lot of factors that take place in determining how often such as cost, time restraints, physical problems, etc. On average clients receive massages 1-2 times a month. This increases if the client has a physical ailment that they are trying to relieve. Massages, like any treatments, are not a one time occurance, even if its to decrease stress and relax; They should be on a consistant bases. Massage therapy is an important part of your lifestyle and should be considered just like sleep, diet, and exercise.
I don't have aches or pains why should I get a massage?
While massage is great for relieving aches and pains, it is more importantly used to help relax and decrease stress and tension and to increase circulation.
I am late for my massage appointment now what?
A good massage therapist will preform a more focused massage on the problem areas that you discuss, if you are late for an appointment. For instance if you are having upper back and neck discomfort the therapist will focus the regular amount of time on that area while shorting a different part of the massage such as the arm or hand massage.
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